The second-hand marketplace Users Voice Frustration About Size Updates

Members of the platform have expressed outrage after an update resulted in items being listed as the wrong size.

This online marketplace has updated its size classifications for women's and children's clothes failing to inform every member regarding the update.

Digital Channels Reaction

Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category than originally posted as a result of the reclassification.

The company said the revised method more closely matches similar services.

The platform has recommended to examine their items and manually change the size where appropriate, causing user dissatisfaction.

Measurement Approach Modifications

Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.

With some products, the size labels have been reassigned - for example a size L was formerly size 12 but is now a UK 16-18.

Member Stories

One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

Another user, located in Scotland, said garments she listed on Vinted with size 14 labels were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they may become frustrated," she said.

Necessary Adjustments

A different user, located in England, explained she became annoyed by the change as she had to manually change the sizing for "all her products".

"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.

Marketplace Information

The app has more than 100 million users, comprising 18 million UK members.

It has become a favored option versus similar marketplaces including eBay and Depop.

This is not the initial instance where an unanticipated change within the service has received backlash: earlier, the platform withdrew an update regarding delivery choices due to shopper criticism.

Julie Mclaughlin
Julie Mclaughlin

Maya is a sustainability advocate and product designer passionate about reducing plastic waste through innovative eco-friendly solutions.